We want to make sure you are completely satisfied with your purchase!
If you'd like to return or exchange your item, please visit our easy-to-use Return Portal here. FOUND does not cover the cost of return labels.
Our return policy allows 30 days from the date of delivery to return items purchased at found.store for a full product refund. Refunds will be in the original amount as your purchase, minus the cost of shipping and insurance, if applicable. Any orders purchased through third-party payment options will be refunded and handled directly by the third-party.
Our policy allows 45 days from the date of delivery to return items purchased at found.store for either a store credit or an exchange. Store credits will be in the original amount as your purchase, minus the cost of shipping and insurance, if applicable.
If there are any issues with an order or product upon delivery, the customer must reach out within 30 days from the delivery date.
Final Sale items are non-refundable and cannot be returned or exchanged. All final sale items are noted as such in the product description. Due to sanitary standards, all headwear is considered final sale and cannot be returned or exchanged.
Returned items must be in the same condition as received. We reserve the right to reject any item that shows to be worn, washed, damaged, or not in its original condition.
For our security, we have the right to flag any customers for making returns too frequently.