Frequently Asked Questions

Below are some common questions and answers that may provide the fastest assistance. If you don't see what you're looking for, contact our Customer Support Experts here.

ORDERING:
Is my payment and information safe?
Yes! All payment and personal information is protected and secure. Payment information is transferred from your computer to our servers using a secure, encrypted protocol (https) to ensure this safety. If you have any questions or concerns, you can contact us for better assistance and clarification.

How do I place an order?
Placing an order on our website is easy! Click "Shop" on the drop-down menu to browse by category or collection. Our products will populate where you choose size and quantity, add to bag, and proceed to checkout. If you're having trouble, you can contact us for assistance.

Which payment methods do you accept?
We accept all major credit cards as well as third-party payment services such as PayPal, ShopPay, Apple Pay, Google Pay, etc. 

Which currencies can I pay in?
While your country's currency will be shown as you shop, all payments are processed in U.S. Dollar Currency at the most current exchange rate. 

Can I pay in installments?
We offer the option to make payment installments through a third-party application called ShopPay. Credit checks and personal information may be required for qualification approval. In the process of a refund, ShopPay will handle refunds in the amount you've paid so far. 

What if I was contacted by NoFraud?
As part of our ongoing efforts to protect ourselves from credit card fraud, we use a third-party application called "NoFraud" as a fraud prevention solution that uses automated technology to flag risks. NoFraud may contact you for additional personal verification to complete your purchase. Since the system is automated, mistaken flags can occur and we apologize if this causes any inconveniences. Contact us anytime for further clarification if NoFraud reached out to you regarding your order.

What if the product or size I want is unavailable? 
Most products are available in limited quantities when released to maintain the brand's exclusivity. However, some styles do get replenished. Join our mailing list for updates on all restocks, or contact us to see if the sold-out product is available at any of our stockists. 

What if I'm unsure which size to order?
On each product page, under "Sizing & Fit", you will find a size chart that specifies body length, sleeve, and chest measurements. Our product photos give a visual guide on how the product fits with information on the model's height and size. If you're still unsure which size to order, you can contact us for support and recommendations. 

Can I cancel my order?
If you wish to cancel your order, you can cancel anytime before receiving shipping confirmation. Contact us immediately to cancel an order as shipments are usually processed within 24 hours.

How can I use my gift card?
If you have a FOUND gift card, you can insert your code at the end of checkout where your discount will be applied. Gift cards do not expire. To obtain the remaining balance on your gift card, please contact us. 

How do I use a promotional code?
If you have an active promotional code, you can insert the code at the end of checkout where your discount will be applied. Promotional codes have expiration dates and may have limited eligibility. The code may be rejected if it's not eligible for your order. Promotional discount codes cannot be combined unless otherwise stated in the promotion.

What if my desired product is on Pre-Order?
At times, products may have Pre-Order options available which allow shoppers to reserve their size on high-demand products arriving at our warehouse. Details for delivery will be listed on the product page.

What does it mean for an item to be on Final Sale?
If an item you are purchasing is on final sale, it will not be eligible for returns of any kind including a refund, exchange, or store credit. All final sale items have a note in their descriptions at the time of purchase stating that they are final sale. Unless an item has a manufacturing defect, there are no exceptions to returning final sale items. 

Are your products ethically sourced & manufactured?
Yes! Our products are made by manufacturers with ethical labor practices and principles under our Supplier Code of Conduct. FOUND works with economical and sustainable factories to uphold our ethical standards. All animal-derived products are sourced under the same ethical principles. Human and animal rights will never be compromised to create any product.

SHIPPING:
Where do you ship from?
We ship from New Jersey, United States of America.

Do you offer international shipping?
Yes! We ship worldwide. *For international shipping, we do not recommend shipping to third-party shipping carriers or consolidation warehouses. Profound or our shipping carriers are not responsible for any lost packages by third-party shippers/consolidation warehouses. 

Who is your shipping carrier?
Our domestic parcels are shipped with either USPS or UPS. Our international parcels are shipped with either DHL or FedEx. Shipping options are available to choose from at checkout.

Do you have shipping time options?
Shipping time is calculated at checkout determined by the service selected. *PLEASE NOTE: Shipping time does not account for processing and packing time in our warehouse.

How much does shipping cost?
Shipping is calculated by a parcel's total weight and the distance to its destination. 

Does my shipping cost include taxes/duties and fees?
Shipping taxes and duty, or any other miscellaneous shipping fees, are not included and are not covered by FOUND. If a customer chooses to refuse a package due to payment of taxes and duties, the order is sent back to FOUND. In the event of this happening, FOUND may be required to pay extra charges by the courier. The fees charged will be deducted from your initial payment when being refunded for your order once the package has arrived back in our facility. In this case, shipping will not be refunded as well.

When does my order ship after I make the purchase?
After placing an order, you will receive a confirmation email. Orders are normally processed within 24-48 hours if placed on a business day. Any of our Promotional or Holiday Sales may delay our processing time. 

How long does it take for my order to arrive?
Shipping time depends on location. The average transit time is between 3-5 days for domestic shipments and 5-7 days for international shipments. Contact us if you have any concerns about your order. 

 

RECEIVING:
What if I haven't received my package?
If you haven't received your package, please contact us within 30 days of delivery to help investigate.
**Please note once the order has been shipped, we are not responsible for lost/stolen merchandise or delivery delays. Once a tracking number has been sent to a customer, any claims should be filed with the mail carrier.

What is Corso Green Shipping Protection?
For a small fee, Corso Green Shipping Protection protects against any lost, stolen, and damaged packages as well as offsetting any carbon associated with the shipment. In the case of an order issue, you can request a reorder or refund through the order confirmation email you receive at the time of purchase, or you can navigate directly to Corso's portal here. 

What if my product is defective?
In the rare event that you receive a defective or damaged product, please contact us with photos. We'll be happy to replace the item if it's found to be defective within 30 days of purchase.

How do I return or exchange my order?
Returns and exchanges are a breeze. Find more information and steps to process a return/exchange here.

How do I care for my FOUND garments?
All products come with care instructions to properly maintain our garments. We hold high-quality standards to ensure that your products will be long-lasting. 

How can I keep in touch?
Join our newsletter, follow our social media channels, and tag us on your outfit posts!